1. Right to Return

If you purchased a product from the NORTHCUT online store and wish to return it, please contact us for instructions applicable to your order.

For individual consumers, the right of withdrawal, the applicable time limit and the conditions for returning products are governed by the legislation applicable to distance contracts. Different rules may apply to purchases made by legal entities or for professional purposes.

2. Return Conditions

To help us process your request, please, where possible:

• Keep the product and its packaging in suitable condition.
• Include the accessories and components supplied with the product.
• Keep your proof of purchase or order number.
• Contact us before shipping the product back.

These recommendations do not limit consumers' statutory rights, including the right to inspect a product to the extent necessary to establish its nature, characteristics and functioning.

3. Product Exchanges

If you received a product different from the one you ordered or would like a different model, please contact the NORTHCUT team. We will review your request and explain the available options based on stock availability and the circumstances of your order.

A direct product exchange can be arranged only after our team confirms the procedure.

4. Damaged or Non-Conforming Products

If your product arrives damaged, has a defect or does not match your order, please contact us as soon as possible. Provide your order number, a description of the issue and, if possible, relevant photographs.

We will assess the situation and explain the next steps. Your statutory rights regarding legal conformity guarantees and remedies remain applicable, where relevant.

5. Refunds

Where a refund is due, it will be processed in accordance with applicable law and, where possible, using the original payment method. We will inform you of the applicable procedure and timeframe for your request.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the applicable legal requirements. Before sending a product back, contact us for instructions and clarification of any applicable costs.